📋 TERMS OF SERVICE

EFFECTIVE DATE: [Today's date]
LAST UPDATED: [Today's date]

AGREEMENT TO TERMS

By accessing and using Martvora (martvora.com), you accept and agree to be bound by 
the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service.

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1. USE LICENSE

Permission is granted to temporarily download one copy of the materials (information or software) 
on Martvora for personal, non-commercial transitory viewing only. This is the grant of a license, 
not a transfer of title, and under this license you may not:

❌ Modifying or copying the materials
❌ Using the materials for any commercial purpose, or for any public display
❌ Attempting to decompile or reverse engineer any software contained on the site
❌ Removing any copyright or other proprietary notations from the materials
❌ Transferring the materials to another person or "mirroring" the materials on any other server
❌ Using the site to transmit any unlawful, threatening, abusive, defamatory, obscene, or 
   otherwise objectionable material
❌ Disrupting the normal flow of dialogue within our website
❌ Conducting automated data collection (scraping) or access to the site

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2. DISCLAIMER

The materials on Martvora are provided on an 'as is' basis. Martvora makes no warranties, 
expressed or implied, and hereby disclaims and negates all other warranties including, 
without limitation, implied warranties or conditions of merchantability, fitness for a 
particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Martvora does not warrant or make any representations concerning the accuracy, 
likely results, or reliability of the use of the materials on its website or relating to 
such materials or on any sites linked to this site.

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3. LIMITATIONS OF LIABILITY

In no event shall Martvora or its suppliers be liable for any damages (including, without limitation, 
damages for loss of data or profit, or due to business interruption) arising out of the use or 
inability to use the materials on Martvora's website, even if Martvora or a Martvora authorized 
representative has been notified orally or in writing of the possibility of such damage.

This limitation applies to:
✓ Direct damages
✓ Indirect damages
✓ Consequential damages
✓ Special damages
✓ Lost profits
✓ Business interruption
✓ Any other damages

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4. ACCURACY OF MATERIALS

The materials appearing on Martvora's website could include technical, typographical, or 
photographic errors. Martvora does not warrant that any of the materials on its website are 
accurate, complete, or current.

Martvora may make changes to the materials contained on its website at any time without notice. 
However, Martvora does not commit to updating the materials.

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5. PRODUCT INFORMATION & DESCRIPTIONS

We strive to provide accurate product descriptions and prices. However:

✓ Product images are representative only
✓ Actual product may vary slightly in color, size, or appearance
✓ Prices are subject to change without notice
✓ We reserve the right to limit quantities
✓ We reserve the right to refuse or cancel any order

We are not responsible for:
✗ Supplier delays or changes in availability
✗ Manufacturing defects (covered under return policy)
✗ Third-party seller information (if applicable)

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6. THIRD-PARTY LINKS & CONTENT

Martvora has not reviewed all of the sites linked to its website and is not responsible for 
the contents of any such linked site. The inclusion of any link does not imply endorsement by 
Martvora of the site. Use of any such linked website is at the user's own risk.

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7. MODIFICATIONS OF TERMS

Martvora may revise these terms of service for its website at any time without notice. 
By using this website, you are agreeing to be bound by the then current version of these 
terms of service.

Continued use of the site constitutes acceptance of revised terms.

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8. GOVERNING LAW

These terms and conditions are governed by and construed in accordance with the laws of Vietnam, 
and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

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9. PAYMENT TERMS

ACCEPTED PAYMENT METHODS:
✓ Credit/Debit Card (Visa, Mastercard, American Express)
✓ PayPal
✓ Apple Pay
✓ Google Pay
✓ Other digital payment methods as displayed at checkout

PAYMENT PROCESSING:
- All payments are processed securely by Shopify Payments
- Your payment information is encrypted and never stored on our servers
- An order is confirmed only after payment is successfully processed
- You will receive an order confirmation email with receipt

PAYMENT DISPUTES:
- If you believe a charge is incorrect, contact support@martvora.com within 30 days
- We will investigate and respond within 5-7 business days
- For chargeback disputes, please contact your bank first

FAILED PAYMENTS:
- If payment fails, your order is not placed
- We may attempt to re-process if you authorized multiple attempts
- Contact support@martvora.com if you experience issues

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10. PRICING & CURRENCY

✓ All prices displayed are in USD (unless otherwise stated)
✓ Prices are subject to change without notice
✓ Final price includes any applicable taxes/duties
✓ Shipping costs are calculated at checkout based on location
✓ We reserve the right to cancel orders due to pricing errors

INTERNATIONAL ORDERS:
- Your bank/credit card company may charge foreign exchange fees
- Customs duties may apply (buyer responsibility)
- We are not responsible for calculating or paying customs

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11. ORDERS & ORDER CONFIRMATION

PLACING AN ORDER:
- When you place an order, you are making an offer to purchase
- We have the right to accept or refuse any order
- Order confirmation email means your order has been accepted

ORDER CANCELLATION:
- You may cancel an order within 2 hours of placement
- Contact: support@martvora.com (Subject: "Order Cancellation - [Order #]")
- If already shipped, you must follow our return policy
- Non-refundable items cannot be cancelled after shipment

WE RESERVE THE RIGHT TO:
✗ Refuse or cancel any order
✗ Cancel orders suspected of fraud
✗ Cancel orders that violate our policies
✗ Limit quantities per customer
✗ Cancel orders if items become unavailable

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12. SHIPPING TERMS

PROCESSING TIME:
- Standard processing: 2-3 business days
- Expedited processing: Not available (all orders processed in standard time)
- Processing excludes weekends and holidays

DELIVERY TIMEFRAME:
- Estimated delivery times are provided at checkout
- THESE ARE ESTIMATES ONLY, NOT GUARANTEES
- We are not responsible for delays caused by:
  ✗ Shipping carriers
  ✗ Customs/border delays
  ✗ Weather or natural disasters
  ✗ Recipient unavailability
  ✗ Incorrect address provided by customer

SHIPPING CARRIER:
- Orders ship via DHL, FedEx, EMS, or local carriers
- Carrier selected based on location & cost optimization
- Tracking information provided via email

LOST PACKAGES:
- File claims within 7 days of delivery date
- Provide tracking number and photo evidence
- We will file carrier claim (resolution: 15-30 days)
- Full refund or replacement offered if approved

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13. RETURNS & REFUNDS

RETURN ELIGIBILITY:
✓ Items returned within 30 days of delivery
✓ Items unused and in original condition
✓ Original tags/packaging intact

NON-RETURNABLE ITEMS:
✗ Final sale or clearance items
✗ Used or damaged items
✗ Hygiene-sensitive items (if opened)
✗ Customized items
✗ Digital products

RETURN SHIPPING:
- Return shipping paid by customer (unless item defective)
- Items returned without RMA number may not be processed
- Defective/damaged items: return shipping paid by Martvora

REFUND PROCESSING:
- Inspection: 3-5 business days after receipt
- Refund issuance: 5-7 business days after approval
- Credit card refunds: 7-14 days to appear on statement
- Refund excludes original shipping (unless defective)

See full details: martvora.com/returns

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14. DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged item:
- Report within 7 days of delivery with photos
- We will send replacement or issue full refund
- No return shipping needed (we arrange pickup)
- Include: Order number, photos showing damage, description

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15. INTELLECTUAL PROPERTY RIGHTS

All content on Martvora (text, graphics, logos, images, videos, software) is the property of 
Martvora or its content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, transmit, display, or perform any content without our 
prior written permission.

PERMITTED USE:
✓ Personal, non-commercial viewing
✓ Printing for personal use only

PROHIBITED USE:
✗ Commercial reproduction
✗ Selling or licensing content
✗ Modifying or creating derivative works
✗ Using content for advertising or marketing

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16. USER RESPONSIBILITIES

By using Martvora, you agree:

✓ You are at least 18 years old (or legal adult in your jurisdiction)
✓ You have authority to enter into this agreement
✓ All information provided is accurate and complete
✓ You will not use the site for unlawful purposes
✓ You will comply with all applicable laws and regulations
✓ You will not infringe on others' rights
✓ You are responsible for maintaining account security
✓ You are responsible for all activity under your account

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17. PROHIBITED ACTIVITIES

You agree NOT to engage in:

✗ Fraud, deception, or misrepresentation
✗ Unauthorized access to systems
✗ Harassment, threats, or abuse
✗ Infringement of intellectual property
✗ Sale of prohibited items (weapons, drugs, counterfeit goods)
✗ Money laundering or financial crimes
✗ Unauthorized bulk purchasing/automated access
✗ Reselling or arbitrage without permission
✗ Creating false reviews or testimonials
✗ Attempting to bypass security measures
✗ Violating others' privacy
✗ Spam or unsolicited communications

VIOLATION CONSEQUENCES:
- Account suspension or termination
- Refusal to process future orders
- Legal action if applicable
- Cooperation with law enforcement

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18. ACCOUNT TERMINATION

Martvora reserves the right to suspend or terminate your account if:

✗ You violate these terms
✗ You engage in fraudulent activity
✗ You harass staff or other customers
✗ You have multiple chargebacks
✗ You violate laws or regulations
✗ You misuse the platform

TERMINATION EFFECT:
- Access to account is immediately revoked
- Outstanding orders continue (if already placed)
- Refunds processed per return policy only

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19. WARRANTY DISCLAIMER

EXCEPT AS EXPRESSLY PROVIDED HEREIN, MARTVORA MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, 
AND HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY, 
FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

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20. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Martvora and its officers, directors, 
employees, and agents from any claims, damages, losses, or expenses arising from:

✓ Your use of the website
✓ Your violation of these terms
✓ Your violation of any law or third-party rights
✓ Your actions or omissions

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21. DISPUTE RESOLUTION

INFORMAL RESOLUTION:
1. Contact support@martvora.com with issue details
2. We will attempt to resolve within 30 days
3. If unresolved, escalate to management

FORMAL DISPUTE:
- If no resolution through informal process
- Disputes governed by laws of Vietnam
- Binding arbitration (rather than court litigation) preferred
- Either party may pursue legal action as last resort

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22. SEVERABILITY

If any provision of these terms is found to be unenforceable, that provision shall be 
severable and shall not affect the validity of remaining provisions.

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23. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and Return Policy, constitute 
the entire agreement between you and Martvora and supersede all prior agreements.

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24. CONTACT FOR DISPUTES

If you have a dispute or complaint:

📧 Email: support@martvora.com
Subject: "Terms Dispute - [Brief Description]"

Include:
- Your name and order number
- Detailed description of issue
- What resolution you're requesting

Response time: Within 48 hours

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25. CHANGES TO TERMS

We may update these Terms of Service at any time.
- Changes are effective immediately upon posting
- Continued use constitutes acceptance of new terms
- For major changes, we will notify you via email

Last Updated: [Today's date]

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ACKNOWLEDGMENT

By using Martvora, you acknowledge that:
✓ You have read and understood these Terms of Service
✓ You agree to be bound by these terms
✓ You have the authority to enter into this agreement
✓ You will comply with all applicable laws

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QUESTIONS ABOUT THESE TERMS?

📧 Contact: support@martvora.com
🌐 Website: martvora.com
📄 Privacy Policy: martvora.com/privacy
📄 Return Policy: martvora.com/returns

Thank you for choosing Martvora! 🛍️